Introduction

Welcome to XELARIONVEX. We are committed to providing you with high-quality products and services. If you are not entirely satisfied with your purchase, we're here to help with our refund policy outlined below.

Eligibility for Refunds

To be eligible for a refund:

Item must be unused and in the same condition you received it.
Item must be returned in original packaging.
Item must be returned within 30 days of purchase.

Non-refundable Items

Some items are non-refundable, such as:

Gift cards
Downloadable software products
Health and personal care items

Refund Process

Upon receipt of your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment, within 5-7 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

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